What is the role of the mediator? 

The role of the mediator is to facilitate a conversation between two parties from a neutral perspective. The benefit of neutrality is that neither party is “represented” by the mediator. This eliminates the adversarial positioning and allows for candid, open, and honest conversation.

A good mediator:

• helps you represent yourself and your best interests.
• does not take sides or advocate for either party.
• helps each party advocate from himself or herself.
• does not give legal advice, make decisions, or offer a judgement about your unique situation.
• uses skills and techniques that excavate the underlying issues preventing the conflict from resolving.
• facilitates the conversation between two parties and moves the conflict toward resolution.