What is the role of the mediator? 

The role of the mediator is to facilitate a conversation between two parties from a neutral perspective. The benefit of neutrality is that neither party is “represented” by the mediator. A good mediator helps you
represent yourself and your best interests. A good mediator does not take sides or advocate for either party. A good mediator helps each party advocate from himself or herself. A good mediator does not give legal advice, make decisions, or offer a judgement about your unique situation. A good mediator uses skills and techniques that excavate the underlying issues preventing the conflict from resolving. A good mediator facilitates the conversation between two parties and moves the conflict toward resolution.