What is mediation? What Are the Benefits of Mediation? What is the role of the mediator? Is mediation confidential? What does “neutral third party” mean? How do I open a case? What if the other party does not want to mediate or refuses to mediate? How long will it take? I’ve been contacted by Amy from Hart to Heart Mediation. Why have you have contacted me? What does mediation cost with Hart to Heart Mediation? What does the mediation process look like?